Return and exchange

Wrong gift? Wrong size? Or something else? No worries, you can return the item within 14 days without giving a reason and exchange it within 50 days :) Here’s a simple process.

Return:

If you choose to return the goods and refund the funds, proceed as follows.

Pack the goods with the original contents of the package (undamaged label, product packaging).

Attach the IBAN where to send the money to the package, plus the order number / code and name.

Send to the address below and you have money in your account within 14 days at the latest.

Juraj Semanko

Altere 525

686 03 Stare Mesto

Czech republic

Exchange:

The procedure is similar to return.

You can always change for a different size or any other product.

Just create a new order for the goods you are interested in and write "exchange" in the note in the order.

As soon as the package arrives from you, we send it with the deducted value of the returned goods.

If you want to return the package for free, write us a request by e-mail.

If you have any questions, you can contact us via info@luxuryoutletonline.eu