Terms and conditions of use

Terms and Conditions

Luxury Outlet Online Ltd.

Identification number: 19439962

Rozmarýnova 515, 698 01 Veseli nad Moravou, Czech republic

Purchase contract

If the buyer is a consumer, the proposal to conclude a purchase contract is the placement of the offered goods by the supplier on the website, the purchase contract is created by sending the order by the buyer-consumer and accepting the order by the supplier. The supplier will immediately confirm this acceptance to the buyer by an informative e-mail to the specified e-mail address, but this confirmation does not affect the formation of the contract. The resulting contract (including the agreed price) can be changed or canceled only based on the agreement of the parties or on the basis of legal reasons.

If the buyer is not a consumer, the proposal for concluding a purchase contract is the order for goods sent by the buyer, and the purchase contract itself is concluded at the moment of delivery of the seller's binding consent to the buyer with this proposal.

By concluding the purchase contract, the buyer confirms that he has familiarized himself with these terms and conditions, including the complaints procedure, and that he agrees with them. The buyer is sufficiently informed of these terms and conditions and the complaint procedure before placing the order and has the opportunity to become familiar with them.

The period for handling complaints is suspended if the seller has not received all the documents required for handling the complaint (parts of the goods, other documents, etc.). The seller is obliged to request additional documents from the buyer in the shortest possible time. The deadline is suspended from this date until the requested documents are delivered by the buyer.

The seller reserves the right to cancel the order or part of it before the conclusion of the purchase contract, based on the agreement with the buyer, in the following cases: the goods are no longer produced or supplied or the price of the supplier of the goods has changed significantly. If the Buyer has already paid part or all of the purchase price, this amount will be transferred back to his account or address and the Purchase Agreement will not be concluded.

Any consumer rights cannot be applied to gifts that are provided completely free of charge. Such goods meet the terms of the Gift Agreement and all standards according to the applicable legislation of the Czech Republic.

Method of payment

Bank transfer - you have 3 working days to pay for your order

Please pay your order as a direct debit to the account below. Please indicate the order number as the variable symbol. Once payment has been received by us your order will be dispatched immediately by your chosen shipping company.

In case you do not have a Czech bank account, you can make a foreign transfer by entering the IBAN/account number, BIC/SWIFT code and the order number as the variable symbol.

Komercni banka: account number: 131-957390287/0100

Payment by card via Gopay is free of charge. The order is processed and shipped immediately.

Contradiction of the purchase contract

In the event that the item upon acceptance by the buyer is not in accordance with the purchase contract (hereinafter referred to as "inconsistency with the purchase contract"), the buyer has the right to have the seller restore the item to a condition corresponding to the purchase contract free of charge and without undue delay, as required the buyer either by replacing the item or repairing it; if such a procedure is not possible, the buyer can demand a reasonable discount on the price of the item or withdraw from the contract. This does not apply if the buyer knew about the violation of the purchase contract before taking over the item or caused the violation of the purchase contract himself. A discrepancy with the purchase contract that manifests itself within six months from the day of taking over the item is considered a discrepancy already existing at the time of its acceptance, unless this contradicts the nature of the item or unless the contrary is proven.

Withdrawal from the purchase contract without giving a reason

 The buyer acknowledges that according to the provisions of par. 1837 of the Civil Code, it is not possible, among other things, to withdraw from the purchase contract

 if the delivered Goods or an integral part of it is an audio or video recording or computer program or other copyrighted work and the buyer has infringed its original packaging;

 if the subject of the purchase was goods modified according to the wishes of the buyer or for his person, as well as goods that are subject to rapid deterioration, wear and tear or obsolescence,

 if the delivered goods were irretrievably mixed with other goods,

 if the goods were delivered in closed packaging, but the Buyer took them out of the packaging and it is not possible to return the goods for hygienic reasons.

if it was underwear, it is not possible to return it for hygienic reasons.

if the goods were delivered in protective packaging and the buyer damaged or tore the packaging. The goods lose their value and are unsaleable for us to another customer.

 If this is not the case mentioned above or another case where it is not possible to withdraw from the purchase contract without giving a reason, the buyer has the right to withdraw from the purchase contract without giving a reason and without any penalty within 14 days

 from the acceptance of the goods by the buyer or a third party designated by him (other than the carrier), or

from the receipt of the last delivery of goods by the buyer or by a third party designated by him (other than the carrier) in the event that the buyer ordered different goods within one order, but the seller delivered them separately in two or more deliveries, or from the receipt of the last item or part of the goods by the buyer or a third party designated by him (other than the carrier) in the event that the seller delivers the goods in parts consisting of several items or parts.

 The recommended way to withdraw from the purchase contract according to this article 4 is written withdrawal, sent by regular mail to the address below. In withdrawing, the buyer is obliged to state his name and surname, the order number and the date of dispatch of the order (date of purchase).

 In case of withdrawal from the contract according to Article 4.2 of the terms and conditions, the purchase contract is canceled from the beginning. The buyer is obliged to send or hand over the goods to the seller within 14 days from the day on which he sent the withdrawal from the purchase contract to the seller. The goods must be returned to the seller undamaged and unworn, with all accessories and complete documents (proof of purchase, instructions, warranty card) and, if possible, in the original packaging; in the case of shoes, the Buyer is obliged to always send the shoes in the original packaging (box).

After the buyer returns the goods in accordance with Article 4.4 of the terms and conditions, the seller is entitled to carry out an examination of the returned goods, in particular to determine whether the returned goods are not damaged, worn or partially consumed.

 In the event of withdrawal from the contract in accordance with the above mentioned terms and conditions, within fourteen (14) days from the delivery of the withdrawal from the purchase contract, the seller will return to the buyer the purchase price, including the already paid costs of transporting the goods corresponding to the cheapest method of delivery of the goods offered by the seller, namely non-cash to the account designated by the buyer, otherwise to the account from which the buyer paid the purchase price of the goods.

However, regardless of the period specified in the article above, the seller is not obliged to send the funds to the buyer before the buyer delivers the goods to the address listed below, or before the buyer proves to him that he has sent the goods to the seller.

 The costs associated with the return of the goods are borne by the Buyer, even if the goods cannot be returned in the usual way due to their nature.

 The buyer is not liable in connection with the withdrawal from the Purchase Agreement according to the article above for a decrease in the value of the goods as a result of handling these goods in a way that is necessary to become familiar with the nature and properties of the goods, including their functionality. However, in the event that the goods are delivered to the seller damaged, worn (other than in a manner necessary for familiarization with the goods) or partially used goods, the buyer is liable to the seller for the damage caused by this. In such a case, the seller is entitled to offset his claim for damages against the buyer's claim for a refund of the price of the goods. Damage to the original packaging caused by the unpacking of the goods is not considered damage to the goods.

If a gift is provided to the buyer together with the goods, the gift contract between the seller and the buyer is concluded with the discontinuing condition that if the consumer withdraws from the purchase contract, the gift contract regarding such a gift ceases to be effective and the buyer is obliged to return the goods to the seller together with gift given.

This entire Article 4 does not apply to a purchase contract that was concluded with an entrepreneur within the meaning of par. 420 of the Civil Code (hereinafter referred to as "entrepreneur"), despite the fact that a withdrawal form is sent to all buyers in the confirmation of dispatch according to the article above. Entrepreneurs are entitled to resign only for the reasons specified in the Civil Code.

Protection of personal data

Information about customers is stored in accordance with the applicable laws of the Czech Republic, in particular with the Personal Data Protection Act No. 101/2000 Coll. as amended by later amendments and regulations. By concluding the contract, the buyer agrees to the processing and collection of his personal data in the seller's database after the successful completion of the contract and until the time of his written statement of disagreement with this processing.

The buyer has the right to access his personal data, the right to correct it, including other legal rights to this data. Personal data can be deleted from the database based on the customer's written request. Personal data of customers are fully protected against abuse. The supplier does not transfer personal data of customers to any other person. The exception is external carriers, to whom personal data of customers is transferred to the minimum extent necessary for the delivery of goods.

Individual contracts are archived by the operator after their conclusion, in electronic form and are accessible only to the shop operator.

Liability for defects and warranty

The rights and obligations of the contracting parties regarding the seller's liability for defects, including the seller's warranty liability, are governed by the relevant generally binding regulations, in particular the provisions of par. 2099 et seq. of the Civil Code. In the case of buyers - consumers, the provisions of par. 2158 et seq. of the Civil Code. The provisions mentioned further in this article do not apply to buyers - entrepreneurs.

The seller is responsible to the buyer that the goods are free of defects upon receipt. In particular, the seller is responsible to the buyer that at the time the buyer took over the goods:

 the goods have properties that the seller explicitly stated on the store's web interface (usually in the description of the goods) and that are stated in the purchase contract or in the order, and in the absence of an agreement, such characteristics that the seller or the manufacturer of the goods described or that the buyer expected with regard to the nature of the goods and on the basis of the advertising carried out by them,

the goods are suitable for the purpose for which the seller states for their use on the web interface of the store (usually in the description of the goods) or for which the thing of this type is usually used,

 is the goods in the corresponding quantity, measure or weight and

 the goods comply with the requirements of legal regulations.

If a defect becomes apparent within six months of receipt, it is considered that the item was already defective upon receipt.

The Buyer is entitled to exercise the right from a defect that occurs in the Goods within 24 (twenty-four) months from their receipt.

If this is not unreasonable due to the nature of the defect, the buyer can demand the delivery of new goods without defects, but if the defect concerns only a part of the goods, the buyer can only demand the replacement of the part. If such a procedure is not possible, the buyer can withdraw from the purchase contract. The buyer has the right to deliver new goods or replace a part even in the case of a removable defect, if he cannot use the goods properly due to the repeated occurrence of the defect after repair or due to a larger number of defects. In such a case, the buyer has the right to withdraw from the purchase contract.

If it is a defect in the goods, the replacement of which would be disproportionate due to the nature of the defect (especially if the defect can be removed without undue delay), the buyer is only entitled to free removal of the defect, which will be provided by the seller and agreed with the buyer.

If the buyer does not withdraw from the purchase contract or does not exercise the right to the delivery of new goods without defects or to the replacement of a part of the goods, or to the free repair of the goods, he can demand a reasonable discount. The buyer has the right to a reasonable discount even if the seller is unable to deliver new goods without defects, replace its parts or repair the goods, as well as if the seller does not remedy the situation within a reasonable time or if the remedy would cause significant difficulties for the buyer.

The buyer does not have the right to defective performance if the buyer knew before taking over the goods that they had a defect (e.g. if this was explicitly and clearly stated in the description of the goods in the purchase contract, or also on the store's web interface), or if the buyer himself caused the defect.

The provisions of the articles above do not apply, the quality guarantee does not apply and the Seller or the manufacturer or distributor are not responsible

for Goods sold at a lower price for those defects for which the lower price of the Goods was negotiated,

in case of wear and tear of the Goods caused by their usual use,

in the case of a defect caused by improper use of the Goods, if it led to its damage,

in the case of used Goods, for defects corresponding to the degree of use or wear and tear the Goods had when taken over by the Buyer,

for defects caused by non-compliance with the instructions given by the manufacturer or distributor in the documentation for the Goods.

The buyer is obliged to pick up the claimed goods no later than one month from the expiry of the period when the claim should have been settled, and if it was settled later, within one month from notification of its settlement, unless the seller and buyer agree otherwise. If the buyer does not pick up the claimed goods within the specified period, the Seller is entitled to a storage fee of CZK 20 per day starting from the first day when the period for picking up the claimed goods has expired.

In the event that the buyer does not pick up the claimed goods even after 6 months have passed after the seller notified him of the settlement of the claim, the buyer is entitled to sell the unclaimed goods, which he will notify the buyer of as part of the claim settlement notification or later. Steam is used for self-help sales. 2428 of the Civil Code. If the claimed goods are unsaleable or badly damaged, the seller is entitled to destroy or throw away the goods after the 6-month period has expired.

Further rights and obligations of the parties related to the seller's responsibility for defects are governed by the seller's complaints procedure.

Contact address for returns:

Juraj Semanko

Altere 525

686 03 Stare Mesto

Czech Republic

Juraj Semanko

Lesna 1350

908 77 Borský Mikuláš

Slovak Republic

Final Provisions

The seller reserves the right to change these Terms and Conditions at any time. The seller will announce this change and its effectiveness in a suitable way on the website or in another suitable way.

These terms and conditions enter into force on October 1, 2017. Subject to change.